Return Policy
We have a 30-day return policy. Unfortunately, if more than 30 days have passed since your purchase, we cannot offer you a refund or exchange.
To be eligible for a return, the item must be unused and in the same condition as when you received it. The item must also be in its original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept the return of the following items: intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Other non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
In some cases, only partial refunds are granted:
Books with obvious signs of use
Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
Any item not in its original condition, damaged, or missing parts for reasons not due to our error
Any item returned more than 30 days after delivery
Refunds
Once we receive and inspect your returned item, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund request.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received your refund yet, please check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at finefaco@corsetgrace.com.
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us at finefaco@corsetgrace.com and send your item to:
No. 1106, Building 3, Dongcheng Caizhi Center, Shilong North Road 60, Guicheng Street, Nanhai District, Foshan City, Guangdong Province, China.
Postcode: 528000.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return item. Once the returned item is received, a gift voucher will be mailed to you.
If the item wasn’t marked as a gift, or the gift giver had the order shipped to themselves and then gave it to you, we will refund the gift giver, and they will know you have made the return.
Shipping
To return your product, you should mail it to:
No. 1106, Building 3, Dongcheng Caizhi Center, Shilong North Road 60, Guicheng Street, Nanhai District, Foshan City, Guangdong Province, China.
Postcode: 528000.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it takes for your exchanged product to reach you may vary based on your location.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
